Privacy Policy

Last updated: May 2026

Compliant with Digital Personal Data Protection Act (DPDPA), 2023

1. Introduction

Qualion Trip Technologies LLP ("Qualion Trip", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform.

This policy is designed to comply with the Digital Personal Data Protection Act (DPDPA), 2023, and other applicable Indian data protection laws.

2. Data We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password
  • Booking Information: Check-in/check-out dates, number of guests, special requests
  • Payment Information: Processed securely through Razorpay; we do not store card details
  • Communications: Messages with our support team, reviews, and feedback

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, search queries, booking history
  • Location Data: General location based on IP address (for relevant search results)
  • Cookies: As described in our Cookie Policy

3. How We Use Your Data

We use your personal data for:

  • Providing Services: Processing bookings, sending confirmations, customer support
  • Improving Our Platform: Analyzing usage patterns, developing new features
  • Communication: Booking updates, promotions (with your consent), important notices
  • Security: Fraud prevention, protecting against unauthorized access
  • Legal Compliance: Meeting regulatory requirements, responding to legal requests

4. Data Sharing

We share your data only with:

  • Hotels: Necessary booking details to fulfill your reservation
  • Payment Processors: Razorpay for secure payment processing
  • Service Providers: Cloud hosting, email delivery, analytics (under strict contracts)
  • Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

5. Your Rights Under DPDPA

As a Data Principal under DPDPA 2023, you have the right to:

  • Access: Request a summary of your personal data we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw previously given consent at any time
  • Grievance Redressal: Lodge complaints about our data processing

To exercise these rights, contact our Data Protection Officer at privacy@qualiontrip.in.

6. Data Retention

We retain your personal data for:

  • Active accounts: As long as your account is active
  • Booking records: 7 years (legal/tax requirements)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Support tickets: 3 years after resolution

After retention periods expire, data is securely deleted or anonymized.

7. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Incident response procedures

8. Cross-Border Transfers

Your data is primarily stored in India. If we transfer data outside India, we ensure adequate protection through contractual safeguards as required by DPDPA.

9. Children's Privacy

Qualion Trip is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or prominent notice on our platform. Continued use after updates constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries:

  • Data Protection Officer: privacy@qualiontrip.in
  • General Support: support@qualiontrip.in
  • Address: Pune, Maharashtra, India

12. Grievance Redressal

If you have concerns about our data processing, you may:

  1. Contact our Data Protection Officer at privacy@qualiontrip.in
  2. We will respond within 30 days
  3. If unsatisfied, you may approach the Data Protection Board of India

By using Qualion Trip, you acknowledge that you have read and understood this Privacy Policy.